OnPoint’s goal is to make electricity easy and clear for you. This guide will help you understand what’s actually on your bill, what you’re being charged for and by whom.
What Are The Benefits Of A Fixed Rate Product?
OnPoint offers you guaranteed rate stability by using fixed rate plans instead of basing your bill on how much energy you use each month. Thanks to this, you can easily budget from month to month and are protected from unexpected market conditions that may cause the price of electricity to spike.
What If I Think My Usage Is Incorrect?
If you believe there was an error in your usage, you can contact us at 833-657-6464 from Monday through Friday between 7 am to 6 pm EST or email us at care@getonpointenergy.com. You also have a right to dispute your bill if you believe it contains unauthorized charges. In that case, call our team at 833-667-6468 from Monday through Friday between 8 am to 7 pm EST. You may file a complaint with the Public Utility Commission of Texas if you disagree with our decision by calling toll-free 888-782-8477. Individuals with hearing or speech impairments can use a text telephone (TTY) to contact the Commission at 512-936-7136.
How Do I Get In Touch About My Bill?
Give the customer service team a call at 833-657-6464 with any questions you have. Our hours are Monday through Friday, from 7 am to 6 pm. We’re also available by email at care@getonpointenergy.com.
What Should I Do If I Haven’t Received My Bill?
For new OnPoint customers, your first bill can take a month to six weeks to arrive. If you still haven’t received it after that point, or if you’re an existing customer and your bill hasn’t arrived, contact us at 833-657-6464 from Monday through Friday between 7 am to 6 pm or email us at care@getonpointenergy.com.
When Will I Get My First OnPoint Energy Bill?
You will get your first bill within 1-2 billing cycles, which should be about 4-6 weeks. If you used another Retail Electricity Provider before starting service, you may receive their final bill while you wait for your first OnPoint bill.
What Does “Meter Reading – Previous” Mean?
This is the number on the meter during the previous reading.
What Does “Meter Reading – Current” Mean?
This is the number on the meter when it was most recently read.
What Is The PUC Assessment?
The Public Utility Regulatory Act costs money to administer, in the form of fees to retail electric providers. The State of Texas requires this fee to be passed on to customers. It’s equal to one-sixth of one percent of your bill, minus sales tax.
What Is The Gross Receipts Reimbursement?
This fee covers the tax retail electric providers pay to operate in an incorporated town or city with a population more than 1,000 people.
Why Did I Receive A Replacement Bill For This Month?
You may receive a replacement bill if your original bill was incorrect due to an inaccurate meter reading. If this happens, OnPoint cancels the original bill and issues a replacement. For further questions about your updated bill, please contact us at 833-657-6464 from Monday through Friday between 7 am to 6 pm or email us at care@getonpointenergy.com.
Why Was I Charged A Late Payment Penalty?
Due to Public Utility Commission rules, OnPoint Energy is required to charge a late fee if you miss your bill due date. You have seven business days to pay your bill before a late fee is assessed.
When Is My Bill Payment Due?
You have seven business days from the end of the billing period to pay your bill without a late fee.
What Is A Kilowatt Hour (kWh)?
A kilowatt hour is the standard measurement for electricity consumption. It equals 1,000 watt-hours.
What Are All Of My Bill’s TDSP Charges?
OnPoint Energy uses Centerpoint as its Transmission and Distribution Service Provider (TDSP). Centerpoint may pass some charges on to you. Examples of those include, but are not limited to:
- Advanced Metering Charge: A charge assessed to recover a TDU’s charges for Advanced Metering Systems, to the extent that they are not recovered in a TDU’s standard metering charge.
- Competition Transition Charge: A charge assessed to recover a TDU’s charges for non-securitized costs associated with the transition to competition.
- TDU Delivery Charges: The total amounts assessed by a TDU for the delivery of electricity to a customer over poles and wires and other TDU facilities not including discretionary charges.
- Transmission Distribution Surcharges: One or more TDU surcharges on a customer’s bill in any combination. Surcharges include charges billed as tariff riders by the TDU.
What If I Need More Time To Pay My Bill?
If you need more time to pay your bill, please contact us at 833-657-6464 from Monday through Friday between 7 am to 6 pm or email us at care@getonpointenergy.com to discuss available options with the Bill Payment Assistance Program.
What Is An Early Termination Fee?
Thanks to OnPoint’s 30-day satisfaction guarantee, you can change your mind about our service and switch with no consequences in the first X months. However, your electricity is purchased in advance to cover your entire contract. So after the X-day period, you’ll be charged an Early Termination Fee if you abruptly end your contract. However, don’t worry if you’re moving and need to end service or transfer your service to a new address — that doesn’t incur a fee.
How Do I Look At My Current Bill Or See My Account Balance?
See your current bill by logging into your MyAccount online at www.getonpointenergy.com. You can also call us at 833-657-6464 from Monday through Friday between 7 am to 6 pm or email us at care@getonpointenergy.com.